Terms and Conditions

Who can play

You must be at least 18 years old. If the legal age for online gambling where you live is higher, you must have reached that age instead. We may ask for proof of age and may limit access or suspend an account if this requirement is not met.

You are responsible for checking that online gambling is legal where you live before you register, deposit, withdraw or play. The availability of Vave or its use of a particular language does not make gambling legal in your location.

Players from a number of countries cannot take part in real-money games. Some games may also be unavailable in certain places because their providers require it. Those provider rules may change.

Your account is personal

You may have one account only. The limit is also one account for each family, address, e-mail address, IP address and payment method, including a card or e-wallet. People associated with an existing player may not register another account.

Duplicate accounts can be terminated and all payouts suspended. We may reject a deposit refund connected with a duplicate account. Returns, bonuses or winnings gained through it may be reclaimed, including money already withdrawn.

Keep your password, account number and any withdrawal or phone-change codes private. Do not let another person use your account, and do not sell, transfer or buy an account. You are responsible for all activity carried out through your account. If someone obtains your login details, tell our support team and change both your account password and e-mail password.

Which currencies can you use

You can hold your Vave balance in BTC, ETH, LTC, USDT, BCH, DOGE, XRP or TRX. In most games, the amount you see is converted to an approximate EUR or USD value. All bets and transactions settle in the crypto equivalent.

Cryptocurrency values may change sharply with the market. Using cryptocurrency therefore carries a risk of loss, and you remain responsible for any taxes that apply to cryptocurrency issued to you through our services.

Making a deposit

Use only your own money and cryptocurrency that you legally own. Cryptocurrency deposits must come from wallets under your control. We are not responsible for funds lost after being sent from a third-party account.

Minimum and maximum deposits depend on the payment method. Cryptocurrency deposit limits may vary considerably. Your bank or payment provider may also apply currency-conversion charges under its own terms.

We are not a bank or other financial institution. Your account earns no interest, and we do not provide currency conversion or exchange services.

Before you request a withdrawal

Every deposit must be wagered in full before withdrawal. You must wager the deposit at least 3 times through Casino or Live Casino bets, or once through Sports bets.

Minimum and maximum withdrawal amounts depend on the method you choose. If a request is above a payment system's limit, it is paid in instalments. Cryptocurrency is sent to the wallet address you provide with a valid request, so check that address carefully.

In exceptional cases, winnings of 50,000 USDT or more may be paid in equal parts within up to 30 days. Bank transfers may also attract intermediary-bank charges of up to the equivalent of 16 USDT. These charges are outside our control.

We may check your identity before processing a payout and may hold or cancel pending withdrawals during that check. Verification may include an ID, a selfie with an ID, a special sign, a phone call or a live video call. The ID must show your name, photograph, date of birth and citizenship. Verification must be completed within 14 days of our first request. If it is not finished in time, we terminate the account and suspend every withdrawal.

If an account is closed with money still in it, a 12.5 EUR transaction fee applies when our team makes a manual bank transfer of the balance.

Asking for a refund

Contact our support team if you want a deposit refunded. We will consider a request only when it is made within 24 hours of the transaction. If you say another person accessed your account, the request window is 30 calendar days.

Bonuses and winnings in your balance are deducted before the refundable amount is calculated. We may refuse the refund if the amount is below the payment provider's minimum.

Using a bonus

The General Bonus Terms apply to every offer unless a particular offer says otherwise. You may claim only one bonus at a time, and deposit bonuses cannot be combined.

Each bonus may have its own wagering conditions. Bonus abuse or unfair use can result in the bonus and related winnings being voided. If you withdraw a deposit before completing the applicable bonus wagering, the bonus and any resulting winnings are forfeited.

When an account becomes dormant

Your account is dormant after twelve consecutive months without a login. While its balance remains positive, we may then take a monthly administration charge of 10 USDT, or its equivalent. If the remaining balance is lower, the fee is that balance instead.

The deductions begin in the month after the account becomes dormant and continue each month. They stop when the balance reaches zero or you return and reactivate the account.

Fraud, manipulation and mistakes

Multiple accounts, opposite betting, collusion, manipulation, chargebacks, false registration details, exploiting software faults and similar abuse can lead to winnings being voided, payouts suspended and the account terminated or closed. We may also retain payments when there is suspicion or evidence of system manipulation.

If a bonus or winnings are credited to you by mistake, that amount remains ours and will be deducted. Money already withdrawn after an incorrect credit is a debt you owe us, and you must notify us promptly by e-mail.

How complaints are handled

Start by contacting our support team. If support cannot resolve the matter, the complaint is escalated within our team, and we will give you reasonable updates on its status.

A complaint must be served within 10 days of when you learned, or should have learned, about the issue. Include the documents that support it. A complaint without sufficient grounds may be returned without examination.

For any dispute about play, transactions or results, our records are the final authority. If what appears on your screen differs from the result we record, our record prevails.

Changes and language

We may change these terms when needed and may tell you about significant changes whenever possible. Continued use is governed by the current terms. Changes apply to bets accepted after the stated change date, while earlier bets remain unchanged.

If these terms are available in more than one language, the English version prevails.