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Responsible Gambling

Keep gambling in its place

Games are entertainment. They are not a source of income and should never be used to recover debts. Keep track of both the time and money you spend each day. If you are spending more than you can afford or play is disrupting everyday life, use the controls available to you and consider independent support.

Set personal limits

Ask [email protected] to place personal limits on your account. You can choose:

A loss limit is measured against your initial deposit, not winnings linked to that deposit. This means winnings can raise your balance without increasing the amount of your initial deposit covered by the loss limit.

Take a cooling-off period

A cooling-off break runs for a fixed time. It begins at once. While it is active, you cannot make deposits and will not receive promotional offers. You can still withdraw the money left in your account.

Your account reopens automatically when the cooling-off period ends.

Choose self-exclusion

Self-exclusion can run for a set period or indefinitely. Once applied, your account is disabled at once. You cannot deposit or withdraw while the exclusion is active, and you will receive no promotional offers.

Any balance left in the account is paid under our limits. With a set exclusion period, the balance is paid only when that period ends. For an indefinite exclusion, the remaining balance is paid under the same limits.

You may request a break or self-exclusion through our live chat, which operates 24/7. You can also contact [email protected] and ask us to block access for a set period or indefinitely. If you are worried about someone close to you, contact our support team through live chat so we can try to help.

Protecting minors

Only players aged at least 18 may use Vave. We may request proof of identity, and access is denied if a player has not reached the legal age.

Parents and guardians can use filtering software to help prevent access to gambling services. Options include CyberPatrol, GamBlock, Solid Oak Software and Net Nanny.

Independent help

If keeping control is difficult, professional support may help. Gamblers Anonymous provides consultation and support for people affected by compulsive gambling.

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